Privacy Policy

1. Introduction

Al Bustan Typing Center ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Golden Visa processing, Family Visa applications, Employment Visa services, Emirates ID, Certificate Attestation, Translation, PRO Services, Business Setup, and all related government documentation services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you engage our services, we may collect the following types of personal information:

• Full name, date of birth, and nationality
• Passport details and Emirates ID information
• Contact information (phone number, email address, physical address)
• Employment details and company information
• Educational certificates and qualifications
• Family information for visa sponsorship purposes
• Financial information for business setup services
• Documents for attestation and translation services
• Medical records for visa medical processing

2.2 Automatic Information

We may automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, and time spent on our site.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing visa applications (Golden Visa, Family Visa, Employment Visa, Visit Visa, Maid Visa)
• Submitting applications to UAE government authorities (GDRFA, ICA, MOHRE, DED)
• Processing Emirates ID applications and renewals
• Certificate attestation through MOFA and embassies
• Providing certified translation services
• Business setup and trade license registration
• PRO services and government liaison
• Police clearance certificate processing
• Communicating with you about your applications
• Improving our services and customer experience
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

4.1 Government Authorities

We share your information with UAE government departments and authorities as necessary to process your applications, including but not limited to:

• General Directorate of Residency and Foreigners Affairs (GDRFA)
• Federal Authority for Identity and Citizenship (ICA)
• Ministry of Human Resources and Emiratisation (MOHRE)
• Department of Economic Development (DED)
• Ministry of Foreign Affairs (MOFA)
• Various embassies and consulates
• Amer and Tasheel service centers

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including medical centers, printing services, courier companies, and document processing centers.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulations, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical documents in locked facilities
• Encrypted digital storage systems
• Access controls and authentication protocols
• Regular security audits and updates
• Staff training on data protection and confidentiality
• Secure document disposal procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain client records for a minimum of 7 years as required by UAE regulations, after which documents are securely destroyed.

7. Your Rights

Under UAE data protection regulations, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at albustandoc@gmail.com or call +971 56 530 5911.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites (such as government portals). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. While we may process information about minors as part of family visa applications, such information is provided by parents or legal guardians. We do not knowingly collect personal information directly from children without parental consent.

11. International Data Transfers

For services such as Europe Work Visa processing and international certificate attestation, your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using Al Bustan Typing Center's services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.